Privacy Policy

Effective Date: November 15, 2025
Last Updated: November 15, 2025

Dana Ehrlich dba Big Thinking Agent (“Big Thinking Agent,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our website, SMS programs, AI automation services, and related digital systems (collectively, the “Services”).

1. Information We Collect

A. Information You Provide

• Name
• Email address
• Phone number (including mobile)
• Business information
• Payment details (processed securely via third-party processors)
• Information submitted through forms, chatbots, AI agents, or surveys
• Lead lists, CRM exports, or business data you provide for AI automations

B. Automatically Collected Information

• IP address
• Device type
• Browser type
• Pages visited and time spent
• Referring website
• Cookies and tracking technologies

C. Data Used for AI Automations

This includes CRM contacts, lead lists, campaign responses, and other data you authorize us to access. You represent you have the legal rights and permissions to provide such data.

2. SMS & A2P 10DLC Compliance

By providing your mobile number, you expressly consent to receive:

• SMS messages
• Automated or AI-generated messages
• Appointment reminders
• Promotional and marketing communications
• Opt-in program alerts
• Business-related updates

Message Frequency: Varies by program (typically 1–8 messages per month).

Opt-Out Instructions:
Text STOP to end all SMS communications.
Other accepted commands: STOP ALL, UNSUBSCRIBE, QUIT.

Help: Text HELP for assistance.

Carrier Notice: Message & data rates may apply. Carriers are not liable for delayed or undelivered messages.

Your Consent is Not a Condition of Purchase.

3. How We Use Your Information

• Deliver and improve our AI automation services
• Communicate via SMS, AI agents, and email
• Process payments and manage subscriptions
• Reactivate contact databases (with authorization)
• Provide customer support
• Analyze performance and system usage
• Ensure compliance with A2P, TCPA, and applicable laws
• Detect and prevent fraud or misuse

4. How We Share Your Information

A. Service Providers

• CRM and automation platforms
• SMS delivery providers
• AI model and automation software
• Payment processors
• Hosting and analytics tools

B. With Your Authorization

Only when you explicitly authorize us to use your customer or lead data for automation, outreach, or AI tasks.

C. Legal Requirements

We may share data if required to comply with laws, legal processes, or to protect rights and safety.

We do NOT sell personal information or phone numbers.

5. Data Security

We use commercially reasonable security measures to safeguard your information. However, no system is completely secure, and transmission of information is at your own risk.

6. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to improve website experience, analyze traffic, and personalize content. You may manage cookie preferences in your browser settings.

7. Your Privacy Rights

You may have rights to:

• Access your personal information
• Request corrections
• Request deletion
• Opt out of marketing communications
• Request a copy of your data
• Withdraw consent

To exercise any rights, contact us at:
[email protected]

8. Data Retention

We retain personal data only as long as needed to fulfill the purposes described in this Policy, or as required by law, contracts, accounting rules, or business operations.

9. Third-Party Links

Our website may link to third-party sites. We are not responsible for the privacy practices or content of those websites. Review their policies before providing any personal information.

10. Children's Privacy

We do not knowingly collect data from anyone under 18. If such data is discovered, it will be deleted promptly.

11. Updates to This Policy

We may update this Privacy Policy to reflect legal, operational, or technological changes. Updated versions will include a new “Last Updated” date. Your continued use of the Services signifies acceptance of any changes.

12. Contact Us

If you have any questions about this Privacy Policy or your data rights, please contact us:

Dana Ehrlich — Big Thinking Agent
Email: [email protected]
Address: 11684 Ventura Blvd. #346, Studio City, CA 91604